Warranty

Unless specified all repairs are covered by a 12 month warranty. This warranty does not cover failure due to incorrect operation, maintenance or installation. Credits for warranty will be raised only after we've inspected the part and determined it is warrantable. Credits for warranty are applied to accounts as soon as possible after receipt and analysis and will always be processed before the end of the month in which they're received.

Exchange Parts

• Exchange parts must be returned by the due date specified. If you've provided an email address we will send you reminders showing which parts are overdue. Parts remaining overdue for more than 45 days will be invoiced and charged to your account. Credits will then be raised when the parts are returned.
• Exchange parts must be like for like. In most cases we cannot accept return of one part for another. If an incorrect part is returned we will advise you and the original exchange part will remain as outstanding.
• Returns of unused exchange parts are not accepted after 90 days from date of purchase.
  

Payments

• Credit Card - Establishment of credit card accounts can generally be completed the same business day using your VISA or MASTERCARD. Payments are generally processed against credit card accounts weekly, and invoices issued accordingly. We currently do not charge any credit card surcharge. Your credit card will be debited in the name of "MODULE REPAIR SERVICE". Your credit card provider may offer reward points and other incentive programs. Credit card charges that are declined will result in suspension of account facilities and an administration fee being applied. Please see our DOWNLOADS page for a Credit Card Account Application form.
• COD - Payments can be made by VISA or MASTERCARD only.
• Cheques - Sorry but we no longer accept payment by cheque.
• Credit Terms - In order to reduce our administration costs, MODULE REPAIR SERVICE P/L do not normally offer credit accounts. For customers with existing credit accounts our trading terms are strictly 30 days. Accounts remaining unpaid after 60 days will result in immediate suspension of credit facilities and the account will be referred for collection.

Returns

All repaired goods are shipped in sealed packaging. Breaking the seal or opening the packaging constitutes the part has been used and will be subject to inspection, testing and repair charges if the part is returned. These charges may vary from time to time so please check with us before returning parts. Returns of unused exchange parts are not accepted after 90 days from date of purchase.

Uncollected Goods

Repaired goods that remain uncollected for more than 45 days will be charged to your credit card (card account customers) or disposed of to recover costs (COD customers). A courtesy note will be sent prior to these charges or disposal being carried out. No liability is accepted for goods remaining uncollected unless they have been fully paid for and are waiting collection.

Minimum Testing Charge

All goods are subject to a minimum testing charge irrespective if testing proves there are no faults evident. Minimum charges depend on the product type and time involved in establishing testing procedures. Due to the intermittent nature of some faults we can only state the operating condition at the time we examine your module. No further guarantee or warranty applies for modules that are only tested.

Technical Advice

We're always willing to try to assist our professional trade customers diagnose difficult problems. This assistance is given as supplementary support and general advice only to qualified personnel. Electronic modules should only be fitted by experienced and qualified persons. Incorrect connection or operation could cause damage to property and/or severe personal injury including death. At no time does MODULE REPAIR SERVICE P/L offer any technical advice contrary to what is industry standard practice or the recommendations of the original equipment manufacturer. At no time do we endorse or recommend bypassing any safety systems even for the purpose of testing. If you're unsure of your equipment we highly recommend contacting a suitably qualified trade person to assist. We do not sell electronic components or assist with people wanting to repair their own modules.